AVS Billing Policy

What are the payment terms?

The payment terms are 30 days from receipt of advance payment due invoice. This date should be your due date. Discounts apply for paying upfront (refer to discount link on menu). Payment can be made by credit card, cheque, direct deposit, money order or Bartercard.

Refunds Policy

AVS Networks does not provide refunds. We do give credit for upgrades or downgrades.

Late Payments

If you know your payment is going to be late, please advise our accounts department and make sure you get acknowledgement from them. If you don't advise us, continual abusers will be charged a late payment fee to cover administration costs and phone calls.

Payment term summary

Initial Invoice - Sent out on day of signing up.
28 days before payment - 28 day invoice is sent out.
Service period begins - Overdue invoices sent every 7 days.
30 days late - Account is suspended and an email is sent each day.
60 days late - Account is deleted from the system and passed onto debt collectors or our legal representatives..

Payment invoice is sent and ATO tax invoice generated when payment has been received.

Initial Invoice

This is sent out on the day that you sign up. This payment is due immediately.

28 Day Invoice

A 28 day invoice is emailed to the billing contact of the account 28 days before the due date. This email invoice is only a payment reminder. An ATO compliant tax invoice will be issued when the payment has been made and processed. ie. If an account renews on June 6 on a yearly contract, the billing contact would receive the 28 day invoice on May 5.

Overdue Invoices

If the payment isn't received within 30 days and the new contract has started, an overdue invoice will be sent out to the billing contact. This is sent out every 7 days. ie. If an account renews on June 6 on a yearly contract, you would receive an overdue invoice every 7 days until July 5.

Account Suspension

If payment is not received within 30 days of the service starting, the account will be automatically suspended. All access to the web site, email, ftp, ssh and the control panel will be shut off. An email is sent each day to all contacts listed through email. This suspension period lasts for 30 days. ie. If an account renews on June 6 on a yearly contract and no payment had been received, the account would be automatically suspended and an email sent to each contact daily for 30 days. You are still charged during this period.

Deletion

If payment is not received within 60 days (30 days after being over due), the account will be backed up and deleted from the system. The total due depends if the debt gets forwarded to our debt collectors or our legal representatives. ie. ie. If an account renews on June 6 on a yearly contract, the account would be backed up and deleted on July 20.

Cancellations

All cancellations have to be filled in at http://cancel.avs.net.au or emailed to accounts@avs.net.au or faxed to 02 4421 3775 - before the next billing date or you are charged for the next period. When you submit your cancellation, you must receive acknowledgement for you account cancellation from our accounts department, otherwise your account will not be cancelled.

Payment Invoices

An ATO compliant tax invoice is generated and can be collected within the billing history section of the control panel.

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